🧾 Subsurface Dev Legal Hub

Last Updated: August 7, 2025

Business Entity: Subsurface Enterprises LLC

Website: https://subsurfacedev.xyz

📚 Table of Contents

End User License Agreement (EULA)

Effective Date: August 7, 2025
Last Updated: August 7, 2025

This End User License Agreement (“Agreement”) is a legal contract between you (“User” or “Licensee”) and Subsurface Enterprises LLC, doing business as Subsurface Dev (“Licensor”, “we”, or “us”) regarding your purchase and use of our digital software products (“Plugins”).

By purchasing, downloading, installing, or using any Plugin, you agree to the terms of this Agreement. If you do not agree to these terms, do not use the Plugin.

1. License Grant

Upon purchase, we grant you a non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Plugin.

You are permitted to install the Plugin on unlimited personal machines (e.g., your home PC, work computer, or school laptop), as long as the Plugin is only used by you and never simultaneously on more than one machine.

You may not share access with friends, coworkers, classmates, or anyone else.
Usage is restricted to your personal user account(s) on machines that are owned or controlled by you, or officially assigned to you by your employer or school.

You do not own the Plugin — you are granted a license to use it under these terms.

2. Restrictions

You may not:

  • Share, resell, sublicense, rent, or distribute the Plugin, license key, or source code.
  • Allow others to use the Plugin, even on your own machine.
  • Use the Plugin on behalf of a studio or team without a valid multi-user license.
  • Reverse engineer, decompile, or attempt to access or modify the source code.
  • Use the Plugin for illegal, unethical, or unauthorized commercial purposes.

For team, lab, or studio usage, contact [email protected] to inquire about volume licensing.

3. License Key & Activation

Each purchase comes with a unique license key tied to your account and usage. The key must be kept confidential and may not be shared or reused by others.

Misuse of a license key — including sharing, multiple concurrent uses, or account impersonation — may result in suspension or termination of your license without refund.

4. Updates

Your purchase includes access to minor updates and bug fixes. Major version upgrades may require a new license. We reserve the right to modify or discontinue any Plugin or feature at any time.

5. Refund Policy

All sales are final. As our Plugins are digital downloads, we do not offer refunds once a download or license key has been issued.

Please review product details and compatibility before purchasing. If you encounter technical issues, we are happy to assist.

6. Ownership & Intellectual Property

All rights, title, and interest in the Plugin — including but not limited to code, documentation, branding, and artwork — remain the exclusive property of Subsurface Enterprises LLC.

7. Termination

We may revoke your license at any time if you violate this Agreement. Upon termination, you must delete all copies of the Plugin and cease all use.

8. Disclaimer of Warranty

All Plugins are provided “as is”, without warranty of any kind. We do not guarantee compatibility with all versions of software or hardware. You use the Plugin at your own risk.

🖥️ Compatibility and System Requirements

This software is designed and tested for use with Microsoft Windows operating systems and Autodesk Maya (version 2020 or later, depending on the product). Compatibility with MacOS and Linux is not currently supported unless explicitly stated otherwise.

The user is responsible for ensuring their system meets the stated requirements prior to installation. Subsurface Dev is not liable for issues arising from attempts to install or run the software on unsupported operating systems or incompatible versions of Maya.

9. Limitation of Liability

In no event shall Subsurface Enterprises LLC be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data, even if we were advised of the possibility of such damages.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

11. Contact

For questions or support, contact us at:
Email: [email protected]
Website: https://www.subsurfacedev.com

Summary (for human clarity only)

  • You’re allowed to use the Plugin for yourself.
  • Don’t share, resell, or tamper with it.
  • You’ll get updates and support, but no refunds after download.
  • We own the code. You own a license to use it.

12. Email Notifications and Updates

By purchasing or using our Plugins, you agree that we may collect and store your email address in order to notify you about future product updates, patches, important account-related messages, or announcements related to your purchase. You may unsubscribe from non-essential messages at any time.

Privacy Policy

Subsurface Dev collects your email address and certain metadata (like IP address and purchase info) when you purchase a plugin. This allows us to:

  • Send update notifications
  • Validate your license
  • Respond to support requests

We do not sell your data. You can unsubscribe from non-critical messages anytime.

Terms of Service

By using this website or purchasing a plugin, you agree to abide by the following terms:

  • You will not misuse or redistribute any plugins
  • All products are subject to the EULA
  • We reserve the right to revoke access in the case of abuse

Refund Policy

Effective Date: August 7, 2025
Last Updated: August 7, 2025

Subsurface Enterprises LLC (d/b/a Subsurface Dev) provides this Refund Policy to inform customers about the terms under which refunds are issued for digital products sold through our platform.

🔒 All Sales Are Final

Due to the digital nature of our products, all sales are final. Once a plugin has been downloaded or a license key has been issued, we cannot offer refunds, exchanges, or cancellations.

By completing a purchase, you acknowledge and agree to this policy.

❓ Why Are Digital Products Non-Refundable?

  • Digital items cannot be “returned” in the same way as physical products
  • Once downloaded or activated, there is no way to revoke access or guarantee non-usage
  • This policy protects our intellectual property from misuse or unauthorized duplication

✅ Exceptions (Discretionary)

We may consider issuing a refund in rare and limited cases, such as:

  • You were charged more than once for the same product (duplicate payment)
  • There was a verifiable technical issue on our end preventing access to the plugin
  • Your purchase was made fraudulently or without your consent (must be proven)

To request an exception, contact us at [email protected] within 7 days of purchase. Please include your order number, product name, and a clear explanation of the issue.

All refund requests are evaluated on a case-by-case basis and are not guaranteed.

🛠️ Troubleshooting Support

If you experience a technical issue with any of our plugins, we are committed to helping you resolve it. Please reach out to our support team and we will do our best to assist you.

Support Email: [email protected]

📄 Summary

Situation Refund Eligible?
Downloaded or activated product ❌ No
Duplicate payment ✅ Yes
Unauthorized/fraudulent purchase ✅ If proven
Plugin doesn't do what you expected ❌ No

📬 Contact Us

If you have any questions about this Refund Policy, please contact:
Subsurface Dev Support
📧 Email: [email protected]
🌐 Website: https://subsurfacedev.xyz

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You can disable cookies in your browser settings at any time. However, doing so may interfere with payment processing or site functionality.

Data Deletion Requests

You may request deletion of your data (e.g. email, purchase records, or support history) at any time by contacting:

📧 [email protected]

Note: We may retain certain licensing information to enforce the EULA or comply with financial/legal obligations.

© 2025 Subsurface Enterprises LLC — All rights reserved.